Product Design for banking
Between 2021 and 2025 I work as Senior User Experience Designer, designing user-centric digital experiences for one of the largest financial institutions in Scandinavia. I work closely with cross-functional teams to create intuitive, efficient, and accessible solutions that address the complex needs of our corporate and individual clients.
My focus is on leveraging research, design thinking, and prototyping to enhance the banking experience across multiple platforms, ensuring that each interaction is seamless and meaningful.
Year and place
2021-2025
Copenhagen, Denmark
Client
Danske Bank Denmark
Role & Responsibilities
Senior UX Designer
Team & Collaboration
Human Centered Design Chapter at Channels Corporate Tribe, working together with 11 designers mixed of service design, digital and pure UX/UI expertises. Cross functional collaboration between Product Owners, Business Analysts and Developers was key and learning how to speak different languages and communicate with different stakeholders has been key to deliver my work.
Users
Big, medium and small corporate clients.
Work & results
Some of the main projects I have work with:
1. A marketplace for corporate customers to self-order banking products and services
2. A new platform for corporate customers to get an overview of business finances
3. A help universe to assist customers in finding help and self-service
• Implemented design thinking methodologies to streamline digital product development, resulting in improved customer satisfaction and engagement.
•Translated customer insights into prioritized user stories and collaborated within Agile, cross-functional Scrum teams, contributing to sprint planning, backlog refinement, and daily stand-ups to deliver user-centric banking solutions.
•Established and maintained design systems in Figma to develop scalable UI components and interactive prototypes, accelerating design iteration and ensuring visual consistency across products.
Process & Methodologies
As a Designer, my main role was finding user needs and bring customer voice when translating business requirements into new features or products. Main tools I’ve used in my work: